Our website may collect personal information, such as Name, contact information such as your email address and demographic information. Also, when necessary, other specific information may be required to process a reservation or perform billing.

Our website uses the information in order to provide you with the best possible service. We may periodically send emails through our site with special offers and other marketing information that we think may be relevant to you or may be of benefit to you, these emails will be sent to the address you provide and may be unsubscribed from at any time. The personal information we collect from you is used for the following purposes that are necessary to provide you with our services:

• Booking and/or registering you for the services you request or hire at our hotel.
• Addressing any special needs you may have due to your health conditions or disabilities, when booking or registering you for the services you request or contract at our hotel.
• Negotiating and drafting preferential rate agreements.
• Preparing your invoices and/or payment receipts.
• Sending you account statements.
• Attending to clarifications, complaints and inquiries.
• Making refunds or reimbursements.
• Performing financial analysis of overdue accounts.
• Preparing and keeping our customer database up to date.
• In case of debt, performing collection procedures. In such case, processing or granting credit.

A cookie refers to a file that is sent with the purpose of requesting permission to be stored on your computer, by accepting this file is created and the cookie is then used to have information regarding web traffic, and also facilitates future visits to a recurring website. Another function that cookies have is that with them the web can recognize you individually and therefore provide you with the best personalized service on its website.
Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service from websites, they do not give access to information about your computer or you, unless you choose to provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change the settings on your computer to decline cookies. If you decline cookies you may not be able to use some of our services.

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our site, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or data protection of those other third party sites. Those sites are subject to their own privacy policies and we recommend that you check with them to confirm that you agree with them.

At any time you may restrict the collection or use of personal information that is provided to our website. Whenever you are asked to fill out a form, such as a registration form, you can check or uncheck the option to receive information by e-mail. In case you have checked the option to receive our newsletter or advertising you can cancel it at any time.

This company will not sell, give or distribute the personal information that is collected without your consent, unless required by a judge with a court order.

Casa Malca reserves the right to change the terms of this Privacy Policy at any time.